Terms of Use and Privacy Policy

Terms and Conditions
1. General provisions:
1.1. These Terms and Conditions ("Conditions") apply to all the contents in this booking system. Please read
these Conditions before using this Web site. The use of this Web site indicates your agreement with these
1.2. „Terrae-car“ d.o.o. may also modify these Conditions at any time, and such modification shall take
effective immediately upon posting the modified Terms and Conditions on this Web site. Accordingly, your
continued access or use of this Web site is deemed to be your acceptance of the modified Conditions.
1.3. When making a reservation on this booking engine you are bound by and deemed to
have accepted the terms and conditions of the relevant rental vehicle provider Terrae car d.o.o.
2. Data protection
2.1. Company Terrae car d.o.o. recognizes and appreciates the importance of responsible use of personal data
collected on this website. Therefore, Terrae car d.o.o. is careful with personal information, taking steps to keep it
secure and ensure it is used only for our legitimate business purposes.
2.2. Company will keep all your private information (personal information, phone number, etc.) safe.
3. Reservation
3.1. After a reservation is made on this booking engine, when your reservation is confirmed, Terrae car will
send you an email with the voucher (confirmed RESERVATION) within 24h-72h so that you will have all the
necessary information prior to your arrival. Please note that under certain circumstances, i.e. busy locations,
it may take up to 3 days. Orders made for the immediate future (5 days or less from time of booking) will be
given a special priority.
3.2. Terrae-car d.o.o. only uses your e-mail address for sending you a voucher. We only use your phone number to
contact you if there is any questions with your reservation.
3.4. Terrae-car d.o.o.recommends that you thoroughly check the details of the reservation e.g. country, pick up location,
drop off location...
3.5. If you need to make any alterations to your reservation, you must contact Terrae-car d.o.o. by e-mail clearly
informing Terrae-car d.o.o. of the precise details of such alteration. Terrae-car d.o.o. does not guarantee that the
necessary alterations can be processed.
3.6. As a condition of your use of this booking system, you undertake Terrae-car d.o.o. that you will not use this
booking system for any purpose that is unlawful or prohibited by or contrary to Conditions.
3.7. In particular, by proceeding to access this booking system, you agree:
3.7.1. Not to use the booking system to make any speculative or false reservation;
3.7.2. Not to use the booking system to research rental vehicle provider or our pricing;
3.7.3. Not to use the name Terrae-car d.o.o. for commercial purposes without obtaining prior written permission
from Terrae-car d.o.o..
3.8. Booking cancellation: Every reservation must be cancelled 48 hours prior to the arrival time. If the
reservation is cancelled less than 48 hours before the arrival time, the prepayment sum is not refunded. If
reservation is created less than 48 hours before the pick up date, the prepayment sum is not refunded in
case of cancellation.
4. Payment
4.1. General provisions. The payment model for your reservation depends on the destination and vehicle you
choose. At all times you are responsible for payment of any additional services/ costs requested by you
and you are responsible for any other service charges.
4.2. Payment options:
4.2.1. You pay up to 20% (and not less then 5 euro) of reservation price at the time of making your reservation or
you can just send email and pay for a reservation at the time you arrive to your final destination.
4.2.2. "Terrae car“ charges agreed percetage of full price of reservation from your credit card or pay pall account
at the time of making your reservation;
4.3. Payment methods. You must use a credit card or cash.
4.4. Major credit cards including- Mastercard and Visa.
4.5. The voucher supplied by "Terrae car“ is your proof of reservation and/or payment. If the reservation is
cancelled, the voucher is void. You must show your voucher upon arrival to the driver.
4.6. All payments must be made in the Montenegrin local currency (euros). The charged amount on your credit
card account is converted into your local currency according to the exchange rate of credit card associations.
4.7. Refunds can take up to 3-5 business days. It depends of the policy and efficiency of the servicing bank
5. Price
5.1. General provisions:
5.1.1. Terrae-car d.o.o. makes every effort to ensure that prices quoted at the time a reservation are made on this
booking system are accurate in all material respects. Nonetheless Terrae-car d.o.o. reserves the right to amend the
price quoted at the time a reservation was made in the event of a manifest or patent error in the price
quoted. Terrae-car d.o.o. will endeavor to notify the customer as soon as reasonably practicable in the event
that a price quoted at the time of booking is incorrect.
5.1.2. In the event of a change of price quoted at the time of reservation the customer may select to pay the
amended price or alternatively the customer will be entitled to a refund of all sums paid.
5.2. Included in price:
5.2.1. Door to door service
5.2.2. All taxes
5.2.3. Private transfer service
5.2.4. Late night ride
5.2.5. Up to 60 minutes of waiting time at the airport after landing or 15 min of waiting time at your hotel
5.2.6.  WiFi 4G in car internet
5.2.7. PAI (Personal Accident Insurance)
5.2.8. Smartphone battery charger
5.2.9 City map or map of Montenegro
5.2.10. Cool water
5.3. Not included in price:
5.3.1. Baby seat - 3 euro per each
5.3.2. Waiting time - 5 euro every 30 minutes of waiting
6. Requirements for Customer
6.1. Customer shall be aware that all children (regardless of their age) are counted as passengers and must have an
individual seat.
6.2. The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers
is not allowed. In this case, the driver has the right to refuse service. If so, no deposit will be refunded.
6.3. Voucher must be provided to the driver upon arrival
6.4. Customer must be responsible for entering correct mobile phone number and must be in touch at the time of arrival.
6.5. Smoking and drinking is prohibited in the vehicle. In case of violation, the driver has the right to stop the car and ask Customer to leave.

7. Pick up and drop off
7.1. Flight Information. For airport pick-up, it is essential that Terrae-car d.o.o. receives the correct flight number
and arrival time. You can do this either online or by phone. If this information is not available at the time of
reservation, please ensure that you inform us at least 2 days prior to your departure, via email or phone.
Terrae-car d.o.o. accepts no responsibility for a failed rental due to late or improper supply of this information.
Failure to supply this information also alleviates the responsibility of Terrae car.
7.2. If you make a reservation but do not arrive, no funds paid will be reimbursed. Please be
advised that in the event of a delayed arrival it is the customers responsibility to contact our agents. In
the event of a flight cancellations or delay, Terrae-car d.o.o. will not be held responsible for the funds paid.
7.3 The driver waits for the Customer in the pick-up location holding a sign with the Customer's last name on it.
7.4. The Customer must be waiting for the driver at the meeting point at the time specified in the voucher.
7.5. Drop off address must be specified precisley (e.g., airport, seaport, railway station, bus station or any other
specific address within the city limits).

Credit card purchase security statement
8. Credit card purchase security statement
8.1. Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment
are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding
procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is
also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider.
8.2. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Privacy statement
9. Privacy statement
9.1. We are committed to provide service of protection of our customer's personal data in a way that we collect only
essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our
customers about the way we collect information and regularly give customers an option about how their information
will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
9.2. All user information are strictly guarded and are available only to the employees who need those information for
completing the job.
9.3. All our employees and business partners are responsible to follow the principles of confidentiality protection.

10. Other provisions
10.1. Complaints - All complaints and or problems must be received in writing form within 7 days after drop-off
date. Terrae-car d.o.o. cannot process complaints made outside of this period.